CDK Global cyberattack leaves many car dealers stuck

Car dealers nationwide are struggling due to recent cyberattacks on CDK Global, a company that provides crucial software for their operations.

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Tom Maioli, owner of Celebrity Motor Car Company in New York and New Jersey, described his business as completely paralyzed, unable to process paperwork or financial transactions.

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The disruptions are especially harmful to car dealerships, where delays can deter potential buyers who are eager to purchase a vehicle.

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Maioli expressed uncertainty about when his sales systems will be operational again, leaving his business in a state of uncertainty.

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CDK Global's dealer management system, used by 15,000 dealerships, remained offline for several days, causing significant problems for dealers and customers alike.

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One family in New Jersey couldn't receive their new Audi Q5 due to the outage, disappointing their children who were eagerly awaiting its arrival.

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CDK Global took down its services as a precaution after a cyberattack, halting sales for its customers, with a subsequent attack exacerbating the issue.

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Geoff Pohanka of Pohanka Automotive Group described the outage as severely impacting their operations, affecting paperwork generation and finance processes.

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Despite the challenges, dealerships like Sport Honda in Maryland are adapting to manual processes to continue serving customers during the crisis.

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The ongoing tech failure could have significant financial consequences, with affected dealers considering legal action against CDK Global for the disruption.

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